Head Office4141 ParkLake Ave., Suite 600, Raleigh, NC 27612, USA
Business activitiesProduction and sales of PepsiCo's beverage brands in the U.S. East Coast
Primary CSR Activities
To Create Harmony with Customers and Partners
-Products and Services-
To maximize quality control efforts and provide high-quality products, Pepsi Bottling Ventures (PBV) observes both the quality standards shared throughout the PepsiCo Group and the standards unique to PBV. We have also implemented AIB International's GMP Inspection system for food safety*1. Moreover, we have obtained the Global Food Safety Initiative (GFSI) FSSC-22000 audit scheme*2 certifications for food safety.
*1A food safety system that stresses Good Manufacturing Practices (GMP), which are guidelines on practices that must be adopted in order to manufacture food that is safe.
*2Food Safety System Certification 22000 (FSSC-22000) - GFSI Audit Scheme that combines the ISO22000 standard and the ISO/TS22002 standard (formerly PAS-220) that specifies the requirements for prerequisite programs to assist in controlling food safety risks in food manufacturing processes.
Relations with Customers
Reflecting customer opinions in products and services
We have developed mechanisms for connecting the opinions and requests shared by customers with the reports we receive monthly from PepsiCo and then making improvements in the company. For example, when customers complained that the caps for PET bottles in the US which were changed to a new low-profile design based on a unified standard were now "too difficult to open", we worked together with our business partners to improve the caps so they were not overly tightened.
Supporting healthy diets
As one of many initiatives aimed at improving the nutritional balance of beverages in our customers' diets, PBV sells a variety of health drinks that contribute to the well-being of customers. Customers can also obtain information about the nutritional composition of our products from PepsiCo's website whenever they wish.
To Create Harmony with Nature
Water use optimization
As the key ingredient in our products, using water responsibly is critical in our manufacturing facilities. Our highly sophisticated reverse osmosis water purification systems are designed to optimize purity and water conservation. Reject water from the RO systems and other manufacturing processes is utilized in secondary uses to maximize water conservation before discharge to sewer. PBV continues to invest in new water purification systems that reduce the gallons of water it uses to make a gallon of product while producing ingredient water that is high in quality. PBV achieved a water use ratio of 1.70 gallons of water/gallon of product produced in 2014.
Adopting vehicles and a delivery system that contribute to energy conservation and CO2 reduction
In 2011 PBV was the first Pepsi bottler in the USA to install an automated order picking system using CooLift pallets in combination with specialized lift gate trailers. The new system reduces delivery time and improves ergonomics for delivery personnel. Delivery routes are dynamically routed daily to reduce travel time and fuel consumption. Hybrid and fuel efficient vehicles continue to grow and now make up 50% of our sales support fleet. By the end of 2014, PBV has integrated five of its North Carolina market to this new delivery system and reduced the gasoline usage of its fleets by 50%.
Manufacturing Bottles at point of use - Reduce
In 2012 PBV eliminated the practice of purchasing and transporting PET bottles and started manufacturing them at our two largest manufacturing plants in North Carolina. The in-house manufacturing and labeling allowed PBV to reduce the incoming truck deliveries of packaging materials by 11 to 1. The self-manufacturing process allowed PBV to reduce our PET bottle weights on average by 20% and our new bottles incorporate 10% recycled plastic. Additionally PBV's new manufacturing equipment is 20% more energy efficient than the old systems used before self-manufacturing.
Plastic Cases & Pallets - Reuse & Recycle
Thirty-one percent of PBV products are delivered in multiuse plastic cases and pallets. This packaging lasts for years and eliminates corrugated board and wood from landfills. Damaged units are returned to the manufacturer and are recycled for manufacture of new cases and pallets. PBV also uses recyclable shrink film on other products to reduce secondary packaging.
Centralized Recycling Centers - Recycle
PBV manufacturing facilities act as centralized recycling centers. Corrugated board, stretch film, metal, and PET are collected and transported to these centralized facilities. Out-of-date product returned from customers is crushed and the recycled packaging is sold. Additionally our fleet garages recycle old vehicles, waste oil, batteries, and tires. As a result, PBV achieved a recycle rate of 89.3% of its total waste in 2014.
PBV started construction of a new logistic facility that will cover the Charlotte metropolitan area of Harrisburg, North Carolina. This facility is designed to be constructed by sustainable method and to be energy efficient and have reduced environmental impact. The facility will be PBV's first facility to have 100% LED lighting inside and outside. In addition, the facility will install highly efficient natural gas radiant heating and designed to lead rain water to nearby water sources through rain water reservoir. The facility was completed and began operations from April 2016.
To Create Harmony with Society
-Cultural and Social Contribution-
Relations with the Local Community
Support for areas affected by natural disaster
PBV supplied bottled water to the victims of the Haiti Earthquake in 2010. In 2011, we gave considerable financial assistance to the North Carolina Disaster Relief Fund to help victims of Hurricane Irene. We also provided significant relief in the form of bottled water, fuel, and supplies to the employees and general population affected by Hurricane Sandy.
Activities rooted in the local community
We provide major financial assistance to the Wake Tech Foundation in Raleigh, NC, which is being used to expand their campuses, enhance their ability to provide workforce training, and foster entrepreneurship and business partnerships.
We sponsored the Grand Opening of the Nature Research Center of the N.C. Museum of Natural Sciences, which welcomed 70,000 visitors on its first day. This museum has the highest attendance of any North Carolina State museum. In 2013, we also provided financial and logistical support to the Upper Neuse River Conservation Core, a regional group that works to restore the natural watershed of the same water source that our flagship Garner plant uses.
Land Conservation Designed to Protect the Water Quality of the upstream region of the Neuse River
The PBV headquarters factory is located in Upper Neuse River region in central North Carolina. Upper Neuse River region provide utility water and drinking water to 300,000 residents and many local businesses and organizations. The population in the Upper Neuse River region is rapidly increasing, which makes it extremely important to the health, economics, and quality of life of the people that there is a plentiful supply of clean drinking water in the region. Therefore, our company cooperates with forest preservation organizations, local government and land owners through the Upper Neuse Clean Water Initiative to preserving the soil to protect water quality of the river since 2005. We also engage in initiatives to improve the water quality such through removing foreign species and bring back the habitat of native species.
The Raleigh Human Relations Award
Pepsi Bottling Ventures engages in philanthropy and charitable activities in local communities around its main office in Raleigh, North Carolina and in the Research Triangle region. It was awarded the Human Relations Award by the city of Raleigh for its many years of activity.
The philanthropic and charitable activities that Pepsi Bottling Ventures conduct in local communities include financial support, providing company beverage products, dispatching volunteers, advertising, and signage, as well as support for and endorsement of employee volunteer activities. In addition, officials from our company promote leader-led volunteer activities conducted by many charitable organizations, and in addition to matched giving*, the company has charitable programs that are increasing the donations they provide when company officials participate in volunteer activities.
*"Matched giving" refers to a charitable program in which the company provides donations of money or goods of equal value to donations of money or goods provided by company employees who voluntarily provide donations to or participate in the volunteer activities of charitable organizations.
To Create Harmony with Employees
Relations with Employees
Creating a healthy and lively workplace
To maintain employee health, our Safety and Health Department - previously called the Safety and Loss Prevention Department - administers and provides guidance on how to become a healthier workforce. All of our employees are encouraged to have annual physical examinations. We provide annual influenza vaccinations free of charge for employees and spouses. Annual Safety Day events occur at selected facilities, where we bring in local hospital and wellness professionals to instruct on such topics as proper hydration and heart health. Automated External Defibrillators have been installed at all facilities and training is provided to selected employees on Basic First Aid and CPR. "Wednesday Walks" are conducted every week during lunch for groups to come together, stretch, and walk as a team. "Fresh Fruit Friday" is held once a month in all facilities, to promote healthy breakfast and snack choices.
In addition, to ensure the overall organizational health, we conduct employee opinion surveys every other year. This allows the views of employees to be heard and creates a venue for discussions and changes to take place in our organization.
Biometric testing has taken place at selected facilities based on employee population. Screenings help provide our employees with the knowledge and awareness of their current health and well-being. Employees are encouraged to participate, so they may have a better understanding of their health status, and consulate a primary care physician if results need to be modified. Preventive wellness has always been a primary focus of PBV, especially when it comes to the health and safety of our employees.
The Industrial Athlete Program has meet with great success across our Eastern Division. Similar to several other companies that have produced a program (UPS, Boeing, Volkswagen, to name a few) PBV has incorporated this program to reduce the risk of injuries to our employees on the job. Stretching, physical therapy self-massage techniques for pain management, and proper ergonomic lifting techniques while handling product, are some of the key components of this program. “Stretch for Success”; “Work Smarter NOT Harder”.
Workplace safety is something PBV takes very seriously. In order to keep “Safety First”, we schedule Safety Day events at many of our facilities. Activities during a safety day range from instructor lead training (Highway Patrol) to hand-on exercises (fire extinguisher demonstrations, forklift rodeo etc...). Conducting Safety Day events are a fun way to teach workers best practices for a productive and safe work environment.