Head Office1-8-12 Harumi, Chuo-ku, Tokyo 104-6231, (Harumi Island Triton Square Office Tower Z, 31F)
Sales¥9.6 billion (FY2021)
Employees182 (As of December 31, 2021) Male: 103 Female: 79
Business description・Sales of liquor-related equipment (for liquor retailers and food & drink establishments)・Sales promotion support and representation for Suntory operating companies (promotional campaign planning, prize merchandise proposals, shipping, and office operation)・Sales of beer, wine, whiskey, etc.
Company Overview and Philosophy
Suntory Marketing & Commerce Ltd. plays a role in supporting the Suntory Group's relationships with various customers through the planning and management of various campaigns conducted by the Suntory Group and the development and sale of various kinds of equipment used by Suntory Group's valued customers including pubs, bars and restaurants.
We strive to realize, maintain and improve consumer satisfaction in every way through various activities to fulfill the responsibility as a member of the society.
We value communication with the consumers and provide safe and reliable products and services that bring joy to the consumer and gain their trust, while providing information and implementing consumer feedback to our business activities.
In order to fulfill the philosophy noted above, we have established the following five basic management policies.
- Sincerity in business conduct
- An enthusiastic workplace culture where it's easy to work
- The customer comes first
- The pursuit of safety and quality
- Taking up the challenge of creating new value
Primary Sustainability Activities
Sustainability Management Promotion
Awareness and pervasiveness of compliance
In order for each and every one of us to be a good corporate citizen and always to perform our duties with good citizenship in mind, every employee reviews the Suntory Group's Philosophy (our Compliance Handbook). We also work to instill and raise awareness of compliance through workplace discussions.
Thorough quality assurance and improvement
As a member of the Suntory Group, we comply with various relevant laws and regulations, and with the Suntory Group Quality Policy. We work to thoroughly ensure and improve quality in all processes related to the product life cycle, from planning and development in the development of new commercial materials and procurement of ready-made products, to the selection, procurement, manufacturing, distribution and sales of raw materials. We go beyond merely developing products that are safe and secure to commit ourselves thoroughly to the quality of Suntory products at the moment customers consume them, and to reducing the operational burdens on food and beverage service establishments.
Our space-saving stackable designs for various kinds of equipment have been particularly well received, as has our "Ichioshi-kun" one-push metering dispenser, which makes measurement easy and helps improve drink quality and yield control.
Relations with Customers
Automated ordering system development
Despite some temporary easing due to the COVID-19 pandemic, the restaurant industry has been experiencing a permanent labor shortage for some time. In addition, the post-closing inventory and sales forecasting workload associated with the ordering process had imposed a burden on efforts to improve work environments for those employed in the food and beverage industry. To address this issue, we have developed a new function for our online order and supply (NDC) system for restaurants, providing a mechanism for calculating future sales forecasts based on past sales and automatically placing orders. It has been extremely well-received for its ability to avoid loss of sales opportunities due to ingredient shortages, improve food waste and yield, and reduce workloads.
Strict management of personal information
Our work in the planning and implementation of sales promotion campaigns and in the development and sale of alcoholic beverages and related goods links us to many general consumers and businesses. We understand that these ties are made possible by the fact that our customers feel comfortable entrusting us with their information and that we handle such information appropriately. In order to prevent accidents such as loss or leakage of important customer information, therefore, we strictly manage personal information in accordance with JISQ 15001.
Initiatives for the Suntory Sustainability Vision
Containers and Packaging
Initiatives based on the Suntory Group Plastic Policy
Recognizing our role as a supplier of commercial-use equipment, which tends to be consumed in particularly large quantities, we respond to the Suntory Group Plastic Policy by actively engaging in the following efforts to diminish environmental impact:
Reduce: Downsize plastic products
Reuse: Use recycled resources
Replace: Reconsider our use of conventional plastics, and their replacement with paper, bamboo, biomass plastics, etc.
Ensure fair and open evaluations
In order to perform fair personnel evaluations, we have established a system that evaluates both performance results and competencies (merit). While we naturally reward high achievers, we also evaluate employees based on their competencies (merit) to ensure that their talents are not buried in difficult environments where it is difficult to produce results. In order to make evaluations more transparent and satisfactory, we have also established a practice in which supervisors and subordinates meet regularly to set goals and receive feedback on their evaluations.
Initiatives to enhance employees' personal lives and work-life balance
We have a system in place to monitor computer usage time and other data to prevent inappropriate labor practices such as long working hours and unpaid overtime. We have various programs in place that contribute to employees' personal lives and future plans, including a housing subsidy program, leave and shortened working hours for childcare and nursing care, and a defined contribution pension plan. A total of 30 employees have taken childcare leave since the company's re-launch in 2016 as Suntory Marketing & Commerce Ltd.
Promotion of volunteer activities
Our mission is to deliver high-quality beverage experiences to as many people as possible. For this reason, we want our employees to broaden their perspectives to encompass a wider range of people not limited to existing customers and potential customers from whom business is anticipated. We encourage their participation by informing them of opportunities for volunteer activity that are readily available in within the company. (However, as these are volunteer activities, the company will never force participation, nor will participation or non-participation affect the employee's evaluation.) For employees who wish to participate more actively in community welfare and volunteer activities, we offer a volunteer leave system to support their activities.