FAQ List

QWhat can I do at the distillery?
A You can enjoy:
- tours of the whisky manufacturing process, whisky tastings, etc.
- shopping and tasting whisky at the tasting counter (paid)
- meals at our restaurant (* Hakushu Distillery only. There are no dining facilities at Yamazaki Distillery.)

* Please make a reservation prior to your visit. Please be aware that visitors arriving without reservations may not be able to enter if places are full.

* Please visit the website of each distillery for details of tours and facilities.

Yamazaki Distillery Hakushu Distillery Yamazaki Distillery Hakushu Distillery

QAre tours conducted in foreign languages?
A No. Tours are conducted in Japanese only.
Audio guides are available in English, Chinese, and French. Please be aware that the number of audio guide units are limited, so we may not be able to comply with your request.
QHow can I make a tour reservation?
A Reservations can be made via the Internet or by telephone.

Yamazaki Distillery Hakushu Distillery Yamazaki Distillery Hakushu Distillery

QCan I join a tour (or enter the distillery)
without a reservation?
A Please make a reservation prior to your visit. Please be aware that visitors arriving without reservations may not be able to enter if places are full.
QCan I participate in multiple courses on the same day?
A In order to promote responsible drinking, we do not allow participation in multiple courses for tour programs which include alcohol tasting on the same day.
QCan I reserve the same course multiple times?
A In order to allow as many people as possible to participate, bookings are limited to once per course. New reservations can be made from the day the visit has been booked.
QCan I take photos or film during the tour?
A Photography is permitted. However, video/audio recording is not permitted during the tour.
Please ask the distillery staff for details.
QCan I bring in food or drink such as a packed lunch?
A Please be aware that in order to maintain food sanitation, food and drink is not permitted within the distillery.
QIs there a place where I can eat at the distillery?
A There are no dining facilities at Yamazaki Distillery. At Hakushu Distillery, there is Restaurant White Terrace.
Please be aware that bringing in food and drink to the distillery is not permitted.