No. Cameras, video recorders, or indeed any audio or visual recording devices are strictly prohibited. Please ensure all mobile phones and electronic equipment are switched off during the performance.
Yes, we have a free cloakroom attended by a member of staff where you can leave coats and luggages. The cloakroom is available when the doors open and closes approximately 20 minutes after the end of the concert. Please note, on occasion larger musical instruments can be accommodated upon request. Please contact your nearest staff. Valuables and perishables cannot be accommodated.
You may not bring your own food and drink into the auditorium. The ‘INTERMEZZO’ Cafe & Bar is available for food and refreshments pre-concert and during the interval.
Suntory Hall is a non-smoking venue. Please note this includes all smoking materials including vapes and electronic cigarettes.
There is no dress code for concerts at Suntory Hall — wear whatever you feel comfortable in. However, please refrain from wearing clothes, shoes and accessories made with materials that may make noise to avoid disturbing your fellow audience.
We have English-speaking staff available. Please find a receptionist with the ‘ENGLISH’ badge.
Latecomers will be permitted to enter the auditorium at a suitable break in the performance. This can vary from performance to performance. Please contact your nearest staff.
Please contact the organiser of the event.
Occasionally events are cancelled due to unexpected circumstances. In these cases, please contact the organiser. In the event of a cancellation the Box Office and ticket agents will make every effort to contact you with the details you provided when booking. The organisers reserve the right to alter the programme or artists for any given performance.
Children 6 years of age and over, accompanied and supervised by an adult, are very welcome at the Hall. Under 6s are encouraged to participate in our events for under 6s programme.
Tickets cannot be exchanged or refunded. Also, tickets issued by Suntory Hall must not be re-sold for profit or commercial gain. Tickets will become void if this is found to be the case.
Please allow adequate time when travelling to the venue – bag security searches may be in operation.
Please join the Suntory Hall Members Club via our website. (only in Japanese/membership eligible for residents in Japan)
To ensure the quality of services to the customers, we recommend a local agent to hire the Hall.
