We pursue our business activities while engaging with a wide variety of stakeholders. We will make clear our responsibilities to our stakeholders and communicate with them in various ways so that we can continue making contributions to realizing a sustainable society. We aim to incorporate feedback we receive and societal needs into our company activities and continuously work to build highly trustworthy and collaborative relationships with stakeholders.
| Purpose of Engagement | Method of Engagement | |
|---|---|---|
| Customers | We value close communication with customers, placing top priority on the customer. We sincerely listen to consumer opinions and requests and, through detailed communication, work to develop and improve upon products and services for our business activities. |
|
| Business Partners | We build relationships of trust with all our business partners through fair and equitable transactions, endeavoring to provide a safe and healthy working environment and complying with related laws and regulations, while working together to realize a sustainable society. We will also deliver even better products and services to consumers. |
|
| Employees | We believe that people are the most important foundation of our business. By allowing each employee to maximize their individuality and capabilities and continue to grow, we will increase the value of the entire Suntory Group and continue to reach even greater heights. |
|
| The Local Community | We seek to coexist with local communities and co-create value by understanding and communicating the impact that our business activities have on the community. We will work to resolve social issues through our business activities and contribute to the development of a sustainable society. |
|
| Global Environment | We recognize that the global environment constitutes an important foundation of our business and is a shared societal resource. Ingraining this concept in every part of the Group, Suntory is striving to build a prosperous and sustainable society by preserving and regenerating nature, reducing environmental impacts, and passing on a sustainable global environment to future generations. |
|
In order to accurately understand the expectations and needs of society and reflect them in our business activities, Suntory Group actively engages in dialogue with a wide range of stakeholders.
Stakeholder Dialogue in 2023
Various units in Suntory Group undertake stakeholder engagement as part of their day-to-day operations. During the process of identifying Suntory Group’s materiality in 2023, we engaged in dialogue with leading international environmental NGOs, such as Conservation International and the WWF, and human rights NGOs, including Human Rights Watch. We received valuable suggestions from these NGOs regarding issues that Suntory Group should address.
The main feedback received from the NGOs was as follows:
- As a leading company, Suntory Group is expected to respond to consumers’ changing attitudes. It is also expected to increase its communication for achievements in terms of water conservation over a period of more than 20 years, as consumers will appreciate this.
- Taking water risk assessment as the foundation, Suntory Group is expected to promote nature-positive management that both meets the company’s goals and addresses the issues affecting people living in the watersheds from which Suntory Group accesses water.
Suntory Group can make effective use of the capabilities that it has built up to tackle water-related problems affecting people and nature in collaboration with local communities. - Suntory Group is expected to undertake stakeholder engagement more frequently, and should conduct dialogue with NGOs in a less formal manner on a day-to-day basis.
- Suntory Group is expected to announce what it is aiming to achieve in relation to human rights, and should disclose specific targets and the progress.
Suntory Group utilizes the valuable feedback obtained from stakeholders, including from this recent dialogue with NGOs, to promote sustainable management.
Dialogue with Society Archive
-
2022
Corporate Mission “To Create Harmony with People and Nature”—How Suntory should Take Actions on Biodiversity
-
2021
The Future of Suntory as Seen in its Sustainability Vision-Based Initiatives
-
2019
Discovering Suntory’s True Value From the Formulation of the Sustainability Vision
-
2018
Creating Suntory Group Value Through Water Initiatives Worldwide
-
*Company names, locations, and affiliations and positions of employees and external parties are as of the date of the report.
